Are you running MDID2 or MDID3 on a local server at your institution? You can get help through an annual support contract.
All support is currently email-based, with a turnaround time of one business day. Support contracts cover an unlimited amount of support incidents for one year.
You can use a support call to get help with any of these and many other issues:
- Installation of MDID
- Migration from MDID2 to MDID3
- Integration into your local infrastructure (for example, user authentication)
- Customization or programming questions
- Help with content upload and import
The fee for an annual support contract is $1,699.
Special for individual or institutional members of the Visual Resource Association:
Receive a $150 discount
Fees are subject to change.