Support for Local Installations

Are you running MDID2 or MDID3 on a local server at your institution?  You can get help through an annual support contract.

All support is currently email-based, with a turnaround time of one business day. Support contracts cover an unlimited amount of support incidents for one year.

You can use a support call to get help with any of these and many other issues:

  • Installation of MDID
  • Migration from MDID2 to MDID3
  • Integration into your local infrastructure (for example, user authentication)
  • Customization or programming questions
  • Help with content upload and import


The fee for an annual support contract is $1,699.

Special for individual or institutional members of the Visual Resource Association:
Receive a $150 discount

Fees are subject to change.